Why isn't my Bundle Pass sale in Stripe yet?

Short answer: it's on its way. Your share of every Bundle Pass sale is held for 2 days before we transfer it to your connected Stripe account. Nothing is stuck, and there's nothing you need to do.

When does my share arrive?

1. Someone buys a Bundle Pass. They get access to your publication right away. The hold only affects the money, never the Pass buyer.

2. Your share is held for 2 days, counted from the moment the payment goes through.

3. We transfer it to your Stripe account. Transfers go out every hour, so yours usually lands within an hour of the 2 days being up.

4. Stripe pays out to your bank on your usual Stripe schedule.

An example: a sale on Monday at 3 pm shows up in your Stripe account on Wednesday, shortly after 3 pm.

Why the 2-day hold?

It protects you from having to pay money back. If a Pass buyer is refunded in full during those first 2 days, your share is cancelled before it ever reaches your Stripe account. Nothing lands, so nothing has to be taken back.

It's been more than 2 days and I still don't see it

A few things to check:

• Look in your Stripe balance, not your bank account. The transfer arrives in Stripe first. When it reaches your bank depends on your Stripe payout schedule.

• Make sure your Stripe account doesn't need attention. Here's what to do if it shows as restricted or incomplete.

Still missing? Email us at support@trustfnd.com with the date of the sale and we'll look into it.

Want the bigger picture? See How and when do I get paid?