Your plan and billing

Everything about your plan lives in one place: open the menu in the top-right corner, choose Account settings and open the Billing tab. Under Subscription you'll see your current plan, its status and when it renews.

Wondering what you'll pay? See What does Trustfnd cost?

Upgrade

In the Billing tab, click Upgrade. You won't be charged until you hit 25 sign-ups from bundles, and even then a free 14-day trial comes first.

Payment details and invoices

Click Manage Billing. Your billing portal opens in a new tab.

Cancel your subscription

Click Cancel subscription and follow the steps. Before you confirm, we show you exactly what will happen:

• Cancelling takes effect right away, and you get a pro-rata refund of what you've already paid.

• Collaborations you organize end, and everyone in them is notified.

• You exit the collaborations you've joined, and their organizers are notified.

• Your scheduled Upgrade offers stop sending.

Not sure whether to cancel? Talk to us first at support@trustfnd.com. We're happy to help.

Why do I see "These collaborations require an upgrade"?

You're part of live collaborations that need the paid plan, and your account isn't on it. You have two ways to move on.

Option 1: Upgrade. Upgrading doesn't mean paying today. You're only charged once you hit 25 sign-ups from bundles, and a free 14-day trial comes first.

Option 2: Step out of your live collaborations. The screen lists each collaboration that's holding you back, with your role in it:

• Collaborator: click Leave collaboration.

• Host: click Unpublish, then Unpublish for everyone. This takes the bundle offline for all collaborators, not only for you.

Once you've stepped out of all of them, you can keep using Trustfnd without upgrading.

Think you're seeing this by mistake? Use Contact support on that screen, or write to us at hello@trustfnd.com.

Add business details or a VAT ID

1. In the Billing tab, scroll to Business details.

2. Click Add business details, fill in your business name and address, and click Save business details.

These details appear on your Trustfnd invoices. Invoices that were already issued don't change.

Paying as an EU business? Trustfnd adds VAT to your subscription based on your billing country. Add your EU VAT ID and we'll check it against the EU's VIES register, which usually takes a few seconds. Once it's verified, your future invoices are issued without VAT under the reverse-charge rules.

• If VIES doesn't recognise the ID, check the number against your VAT registration certificate. Newly issued IDs can take a few days to appear.

• If VIES isn't responding, we keep the ID on your account and check again automatically.

• We can only accept VAT IDs issued in the EU. Registered elsewhere? Write to us at hello@trustfnd.com.

Outside the EU, your billing country determines any tax we're required to add, and it's always shown on the invoice. In the US you can add an EIN. It's shown on your invoices and doesn't change what you're charged.

Share Discount Codes

Discount Codes are yours to give away. Share them with anyone you think belongs on Trustfnd, and they can apply the code at checkout to get a discount.

1. Open the menu in the top-right corner and choose Account settings.

2. Open the Discount Codes tab.

3. Copy a code from Available and send it to a fellow journalist.

4. Click Mark as shared so you remember which ones you've handed out.

Each code can be used only once. When someone uses yours, it moves to Redeemed.

Stuck? We're here for you at support@trustfnd.com.